Please do not return a damaged order to us without contacting us first.Īll orders are thoroughly checked before leaving our premises. In most cases we will refund the cost of posting the item back to us. In most cases we will ask you to return the item to us for an exchange or refund. If any item you receive from us arrives damaged, please contact us as soon as possible on 01752 466311 or by email at We will then advise you on the best course of action.
What do I do if my order arrives damaged? We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is. At this point delivery charges will be removed. You are able to collect your order from our premises by choosing the relevant option at the checkout.
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If this delivery time is not suitable, you can cancel your order and we will provide a full refund. If you have any queries regarding your delivery please ring us on 01752 466311 or email us at we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. Please note that our couriers will not respond to notes left on doors for security reasons. If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout.
Yes, you will have to sign for your parcel upon receipt. Our couriers deliver between 07.00 and 18.00 Monday to Friday. You will only receive a tracking number if you have chosen a tracked delivery option for your order. In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the UK Mail website. You will also receive an email when your order has been dispatched. You will receive an email to confirm we have received your order and that your payment has been accepted. While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. The time your order takes to arrive will depend on the delivery option you choose. We will send you a notification email when your order has been dispatched. Any orders placed after that time will be dispatched on the next available working day. Our aim is to dispatch all orders placed before 12 noon on the same day. Delivery surcharges for the relevant postcodes are calculated at the checkout. We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. *Lead time may not be possible or available due to the supplier's stock availability. Scottish Highlands & UK Islands Standard Delivery Saturday Delivery (Order Before Friday 12pm) Next Working Day Delivery (Order Before 2pm)
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